Support
Last updated: November 3, 2026
We're a small team and we read every message. Here is how to reach us and how to fix the most common problems.
Contact us
- Email: zan.sheum@gmail.com. We aim to reply within two business days.
- In the app: open Settings, then Write to us. Your message reaches the same team and keeps your account details attached, so we can help faster.
- Safety concerns: report the member from their profile or your chat. Reports go straight to our safety team. See our Safety page.
In an emergency, contact your local emergency services first. Finding Eve cannot dispatch help.
Common questions
I can't sign in
Sign in the same way you signed up: Apple, Google or your phone number. Each one makes its own account. If a code doesn't arrive, wait a minute and try again, and check that the number includes your country code.
I don't have a match yet
Finding Eve gives you one match at a time. Finish your profile first: a photo, a short bio, your city and who you're looking for. Eve looks for someone new as people join near you.
The microphone or camera doesn't work
Open your phone's Settings, find Finding Eve, and allow Microphone and Camera. Calls, voice notes and selfie verification need them.
I want to block or report someone
Open their profile or your chat and tap the menu. Blocking stops all contact at once. They are not told who reported them.
Download my data
In the app, open Settings, then Account & privacy, then export your data. You can do this once a day.
Delete my account
In the app, open Settings, then Account & privacy, then Delete Account. Can't open the app? See Delete your account.